Refunds or Changes
Our refund and returns policy lasts 7 days before the event. We can’t offer you a full refund or exchange after October 25, or after the event.
To be eligible for a return, there must be an emergency.
Remember that you are no buying a product, you will not get any shipment of the tickets. You have to pick them up your at the entrance tickets, or some days before of the event. If you dont like the event, there will not be any refund.
Additional non-returnable items:
- Tickets for make up 5 days prior the event
- Tickets for Dinner, 5 days prior the event
- Accesories, before or during the event, not after
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received, we will send you an email to notify you that we have received your money back. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@catrinasparadesanmiguel.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only exchange it for the same value item or service, send us an email at info@catrinasparadesanmiguel.com
Need help?
Contact us at info@catrinasparadesanmiguel.com for questions related to refunds and returns. Tel 415 101 0481